BioPharma Services Completes Successful Inspection by the World Health Organization (WHO)
[TORONTO, July 17, 2023] — BioPharma Services, a leading Clinical Research Organization (CRO) globally renowned for advancing healthcare through clinical studies, recently completed a comprehensive inspection conducted by the World Health Organization (WHO) and Health Canada.
This pivotal evaluation, which began on July 10th, underscored our ongoing commitment to the highest standards in clinical research and confirmed that our operational methods align with global best practices.
The WHO conducted a full inspection of our processes and research procedures. The inspection also included an examination of our Bioanalytical Laboratories and clinic. The objective was to certify the reliability and integrity of our work, further validating our commitment to maintaining the highest international standards in clinical research.
Vaideki Dharmaratnam, Senior Director, Global Quality Assurance noted “We welcomed the WHO inspection as a great opportunity to confirm the quality of BioPharma Services processes/systems and our unwavering commitment to ethical research practices”.
We are very pleased that the inspection has affirmed our rigorous standards for conducting clinical trials, and we will continue our mission to drive drug development forward with integrity, quality, and transparency. Our commitment remains to service all our communities with high quality research to enable safe and effective medications to patients in need.” commented Anna Taylor, Managing Director at BioPharma Services.
BioPharma Services remains dedicated to conducting research that meets the stringent requirements of health organizations worldwide. We continuously strive for improvements in the quality of our services and acknowledge the role of the WHO in helping us achieve this mission.
The outcomes of the WHO inspection have been shared with our stakeholders, partners, and the public, underlining our promise of transparency and the consistent delivery of top-tier research.
Review BioPharma’s Full Regulatory History Here.
About BioPharma Services Inc.
BioPharma Services Inc. is a full-service Contract Research Organization (CRO) specializing in the conduct of Phase 1/2a and Bioequivalence clinical trials for international pharmaceutical companies worldwide. BioPharma Services has clinical research facilities both in the USA and Canada with a total capacity of 300 beds with access to healthy volunteers and special populations. Headquartered in Toronto, Canada, BioPharma’s comprehensive services also include Bioanalysis at our GLP Certified Laboratory, Scientific and Regulatory Affairs, Biostatistics and Safety Data Analysis (CDISC), Data Management and Medical Writing. For more information about BioPharma Services, please contact Thomas Willoughby, Commercial Operations Vice President, Business Development at twilloughby@biopharmaservices.com
What happened?
On November 20, 2025, BioPharma experienced a ransomware attack that resulted in the unauthorized encryption of several servers. Based on our forensic review to date, there is no evidence that any personal health information was accessed or removed from BioPharma’s network.
The majority of systems and data have been successfully restored from recent verified backups. Unfortunately, one accounting system was unrecoverable and lost. It contained a limited amount of information about clinical trial participants between 2007 and the date of the incident. It is important to note that there is no evidence that any financial information was removed from BioPharma’s network. Lost information was limited to participants’ names, addresses and payment amounts, and NOT financial or banking information.
Was any information accessed or stolen?
While the ransomware encrypted certain data, some of which could not be recovered, there is no indication that any personal health information or other personal data relating to clients or participants in clinical trials was accessed, copied, or exported by unauthorized parties.
What has been done?
BioPharma has contacted the Information and Privacy Commissioner of Ontario about this matter, as well as law enforcement. We have confidence in the security of our systems and feel we have done everything necessary at this time to continue operating safely and protect the sensitive personal information in our custody. We are actively monitoring systems to help defend against future attacks of this nature and are working to enhance our cybersecurity safeguards.
What can I do?
It is always recommended to be vigilant and report any suspicious activity to the appropriate authorities. Tips and resources for protecting your identity are available at https://www.priv.gc.ca/en/privacy-topics/identities/identity-theft/guide_idt/.
Who should I contact if I have questions?
If you have questions regarding this notice, please contact us at privacy@well.company. When reaching out, kindly provide your name and phone number so we can assist you promptly.
You may also contact the Information and Privacy Commissioner of Ontario (IPC), 2 Bloor Street East, Suite 1400 Toronto, ON M4W 1A8, 1-800-387-0073 or info@ipc.on.ca. You have a right to complain to the IPC, though it is not required, and we will fully cooperate with the IPC.
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