BioPharma Services (BPSI) is responsible for safeguarding your personal information (information you have voluntarily disclosed to us) and using this information only for the purpose for which it was collected for (as explained to you prior to collection and agreed by you).
The following is general information on BPSI’s privacy practices. Please read our privacy statement and let us know if you have any questions.
Personal information
According to the federal Personal Information Protection and Electronic Documents Act, 2000 (PIPEDA), “personal information” means information about an identifiable individual. The information you provide to BPSI is considered personal information it is possible to relate it back to you through your name, address, e-mail address, telephone number and any other information that can identify you.
If information cannot be related to an identifiable individual it is considered anonymous information (such as laboratory results identified by alpha-numeric identifier instead of individual’s name). Whenever possible, BPSI works with anonymous information. This privacy statement does not apply to anonymous information.
Safeguarding personal information
BPSI has a Privacy Officer who is responsible for ensuring that your personal information is collected, used, disclosed (shared) and retained in compliance with applicable privacy regulations.
Consent to provide Personal information
We inform you when we need to collect your personal information and why we are collecting it.
BPSI only collects information from you after you give us your consent. The only exception is when the law requires the collection, use or disclosure of a person’s information without consent (e.g. reporting infectious diseases for public health safety).
Providing us with personal information is entirely voluntary. By giving us your personal information, you consent to allow us to use and disclose your personal information as described to you. If you do not agree with the use and disclosure of your information, please do not provide us with your personal information.
Some of our services can only be offered if you provide personal information (for example, being enrolled in our Recruitment Database). So, if you choose not to provide your information, we may not be able to provide you with those services.
You may withdraw consent at any time. You will be informed of the effect that withdrawing your consent will have.
Your withdrawal of consent will only apply from the point that you withdrew consent. Your withdrawal of consent is not retroactive. This means we will not remove information that has already been disclosed.
Collecting your personal information
We always try to collect personal information directly from you. If we require additional information from a third party holding your personal information (e.g. your doctor), we will ask for your consent prior to accessing that information. We only collect as much information as is needed.
The primary reason for collecting your personal information is to use it for the purposes of conducting clinical research studies. We also collect your personal information when you register in our Recruitment Database. Any other reasons for collecting your personal information will be explained to you when it is collected.
If you change your contact information and did not provide it to us, we may have to search for your new contact information in order to contact you for safety medical reasons and/or any other reasons requiring follow up to you study participation.
We do not knowingly collect personal information from anyone under the age of 18. We do not use information if we discover that it has been provided by a minor.
Using and disclosing your personal information
Your personal information is used and disclosed only for the purposes for which it is collected as consented by you, unless otherwise required by the law.
If information is disclosed to third parties, we will not disclose more information than is required.
BPSI does not trade or sell your personal information.
Safeguarding your personal information
BPSI keeps your information in physical or electronic formats, or both.
BPSI does not keep your personal information longer than necessary. The period of time your information is kept depends upon the reason it was collected and the nature of the information. This period may extend beyond the end of your relationship with us.There are cases where retaining your information is required for safety reasons or by law.
The personal information you provide to us is protected by strict security measures. Records kept electronically are maintained on a secure network. Physical records are kept in secure area and/or storage facilities.
The disposal of records containing personal information is conducted in a secure manner.
Our employees have to access only to the personal information that they need in order to perform their assigned tasks.
Updating your personal information
BPSI keeps your personal information as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
You can request for an update to your personal information by phone or in person. When communicating over the telephone, you must provide your full name, your current address and your current telephone number; or a valid government issued photo identification when done in person. If requesting for correction to your medical information, such request must be done in writing accompanied by supporting information.
Please note that e-mail is not a secure form of communication. Do not send sensitive information by e-mail.
Accessing your personal information
You can request a copy of your personal information. Written request is required.
Changes to our privacy practices
If there are any changes to our privacy practices including this privacy statement, a notice of changes will be posted. Changes made to our privacy practices will apply to all the personal information that we hold.
Questions, comments or complaints
If you have questions or comments about how we collect, use / share or dispose of your personal information or how to access it please contact our Privacy Officer.
If you have a complaint about our privacy practices, it must be presented in writing. We will respond to you within 30 days after we have received it.
Your privacy is important to us. We will do our best to resolve any possible complaints and answer your inquires and concerns.
Contacting BPSI:
BioPharma Services Inc.
4000 Weston Rd.
Toronto, Ont. M9L 3A2
Tel: 416-747-8484
Please contact us by phone or regular mail when sensitive information is part of your communication.
BioPharma Cookies Policy
This Cookies Policy describes the different types of cookies and similar technologies that may be applied by BioPharma Services Inc. (BPSI).
We may change this Cookies Policy at any time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. If you have questions regarding this Cookies Policy should be sent by email or by writing to us using the contact details set out at the end of this policy.
What is a Cookie?
Cookies are a standard feature of websites that allow us to store small amounts of data on your computer about your visit to a Site. Cookies help us to learn which areas of a Site are useful and which areas need improvement. Cookies also improve your experience by, for example, remembering your preferences.
You can choose whether to accept cookies by changing the settings on your browser. However, if you disable this function, your experience on the site may be diminished and some features will not work as intended depending upon which cookies are disabled.
Why do we use Cookies?
Our Sites uses both 1st party cookies (which are set by the Site being visited) and 3rd party cookies (which are set by a server located outside the domain of a Site). We use 1st party and 3rd party cookies for several reasons. Some cookies are required for technical reasons in order for the Sites to operate, and we refer to these as “strictly necessary” cookies. Some cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Sites, and we refer to these as “Performance” cookies. Some cookies enable us to provide enhanced functionality and personalization on the Sites and we refer to these as “Functional” cookies. Finally, some cookies enable us and our partners to serve targeted advertisements and we refer to these as “Targeting” cookies.
What Cookies Do We Use?
Below we list the different types of cookies that may be used on the Sites. To the extent any Personal Information is collected through cookies, the Privacy Policy applies and compliments this Cookies Policy. BPSI uses Google Tag Manager to manage its cookies.
Strictly Necessary Cookies.
These cookies enable you to navigate the Sites and to use their services and features. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.
Performance Cookies.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Sites. They help us to know which pages are popular and see how visitors move around the Sites. If you do not allow these cookies, we will be less able to optimize the Sites’ performance. All information these cookies collect is aggregated and anonymous.
Functional Cookies.
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies some services may not function properly. These cookies do not directly store personal information, but are based on uniquely identifying your browser and internet device.
Targeting Cookies.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. If you do not allow these cookies, you will experience less targeted advertising. These cookies do not directly store personal information, but are based on uniquely identifying your browser and internet device.
Web Beacons
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Sites or opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Sites to another, to deliver or communicate with cookies, to understand whether you have come to our Sites from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Social Media Features
Our Sites may use social media features, such as the Facebook ‘like’ button (“Social Media Features”). These features may collect your IP address and which page you are visiting on our Sites, and may set a cookie to enable the feature to function properly. You may be given the option by such Social Media Features to post information about your activities on our Sites to a profile page of yours that is provided by a third party social media network in order to share with others within your network. Social Media Features are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features.
Targeted Online and Mobile Advertising
BPSI has engaged one or more third party service providers to track and analyze both individualized usage and volume statistical information from interactions with our Sites. Third party service providers may also serve cookies on your computer or mobile device to serve advertising through our Sites and provide other personalization services in accordance with this Cookie Policy. These companies may collect and use information about your visits to our Sites and other websites in order to provide relevant advertisements about goods and services that may interest you. They may also employ technology that is used to measure and track the effectiveness of advertisements. This can be accomplished by the use of cookies or web beacons to collect information about your visits to our Sites and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personal information that directly identifies you unless you choose to provide these.
How Do I Manage Cookies?
In addition to the options provided above, you have the right to refuse or accept cookies from the Sites at any time by activating settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers. Please be aware that if cookies are disabled, not all features of the Sites may operate as intended.
You can adjust your cookie preferences by adjusting your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. The Help function within your browser should explain how to do this. Alternatively, you may visit www.aboutcookies.org or www.allaboutcookies.org to obtain detailed information on how to prevent cookies from being set on your particular browser.
If you want to clear all cookies left behind by the websites you have visited, here are links where you can download three programs that clean out tracking cookies:
- http://www.lavasoftusa.com/products/ad-aware_se_personal.php
- http://www.spybot.info/en/download/index.html.
- http://www.webroot.com/consumer/products/spysweeper/.
Contact
If you have questions or comments about how we collect, use / share or dispose of your personal information or how to access it please contact our Privacy Officer.
Your privacy is very important to us and we will do our very best to resolve any complaints and answer your inquires and concerns in a timely manner.
Contacting BPSI:
BioPharma Services Inc.
4000 Weston Rd.
Toronto, Ont. M9L 3A2
Tel: 416-747-8484
Please contact us by phone or regular mail when sensitive information is part of your communication.