BioPharma Services is a medical research company committed to delivering excellence in early stage clinical research which helps to provide affordable and safe medicines to every patient in need.
Sign up below to be informed and matched to our current or upcoming studies.
If you’re interested in an upcoming trial or would like to be informed of future trials, you can contact our Recruiting Call Centre and register/prescreen with us. Upon completing your registration we will provide you with the details of the study and assess if you qualify for the study on a preliminary basis (pre-screening).
If you are deemed eligible during your pre-screening (preliminary) evaluation, we will schedule you for a screening appointment. During this visit, you will participate in an informed consent session as well as the following medical assessments/measurements (these may vary based on the study requirements): body mass index (BMI), electrocardiogram (ECG)*, blood pressure, heart rate, respiratory rate, body temperature, physical examination, medical history review, alcohol test, blood test(s), urine test(s).
*ECG: An ECG (electrocardiogram) records the electrical activity of your heart. It provides information about your heart rate and rhythm.
If you are deemed eligible based on the results of your medical screening visit, you will contacted by the Results Coordinator. We will usually call you within 5 business days of your medical screening appointment. This may vary.
If you are assigned to a study, you will need to be prepared for your visits. This requires you to be available for the study visits based on the dates and times listed in the study schedule, following the study restrictions and arriving at the site in a timely manner with your personal belongings.
You will receive the full study compensation upon completion of all the study visits. This compensation may be broken down into partial payments depending on the overall duration of the study. Penalties and deductions may be applied for lateness, missed visits or non-compliances (as outlined in the Informed Consent Form). The compensation is provided on a pro-rated basis (i.e. you will be compensated for all completed visits according to the payment schedule).
What happened?
On November 20, 2025, BioPharma experienced a ransomware attack that resulted in the unauthorized encryption of several servers. Based on our forensic review to date, there is no evidence that any personal health information was accessed or removed from BioPharma’s network.
The majority of systems and data have been successfully restored from recent verified backups. Unfortunately, one accounting system was unrecoverable and lost. It contained a limited amount of information about clinical trial participants between 2007 and the date of the incident. It is important to note that there is no evidence that any financial information was removed from BioPharma’s network. Lost information was limited to participants’ names, addresses and payment amounts, and NOT financial or banking information.
Was any information accessed or stolen?
While the ransomware encrypted certain data, some of which could not be recovered, there is no indication that any personal health information or other personal data relating to clients or participants in clinical trials was accessed, copied, or exported by unauthorized parties.
What has been done?
BioPharma has contacted the Information and Privacy Commissioner of Ontario about this matter, as well as law enforcement. We have confidence in the security of our systems and feel we have done everything necessary at this time to continue operating safely and protect the sensitive personal information in our custody. We are actively monitoring systems to help defend against future attacks of this nature and are working to enhance our cybersecurity safeguards.
What can I do?
It is always recommended to be vigilant and report any suspicious activity to the appropriate authorities. Tips and resources for protecting your identity are available at https://www.priv.gc.ca/en/privacy-topics/identities/identity-theft/guide_idt/.
Who should I contact if I have questions?
If you have questions regarding this notice, please contact us at privacy@well.company. When reaching out, kindly provide your name and phone number so we can assist you promptly.
You may also contact the Information and Privacy Commissioner of Ontario (IPC), 2 Bloor Street East, Suite 1400 Toronto, ON M4W 1A8, 1-800-387-0073 or info@ipc.on.ca. You have a right to complain to the IPC, though it is not required, and we will fully cooperate with the IPC.
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